What is Robotic Automation?

Robotic automation is the application of software to automate tasks and processes otherwise performed by humans. Simply, robotic automation is software automating software. Software robots can fully automate essential business transactions through Robotic Process Automation (RPA) or optimize the way people work with Robotic Desktop Automation (RDA). The goal of robotic automation is an improved customer experience and operational excellence through increased efficiency, performance, and agility in the day-to-day activities across the enterprise.

Robotic Process Automation (RPA) is a critical component of the ‘Future of Work’ toolkit. If you’re new to the concept of Robotic Process Automation you may be wondering what the term actually means. We’ve created this blog post to help you understand RPA and learn about the many ways it can add value in your enterprise. By the end of this article, we hope to have given you concrete information about what RPA is, and answers about the ways RPA can be used.

Robotic Process Automation & Desktop Automation

Organizations using Robotic Desktop Automation and Robotic Process Automation are realizing a faster and greater return on investment when both are leveraged in the transformation journey. By removing lower value, repetitive activities from the desktop—such as application sign-on and call set-up—CSRs in your front office can focus on the customer and deliver exceptional service. In the back office, fully automating high-volume, rules-based processes to reduce costs, accelerate productivity, and decrease errors will free employees to perform higher-value work. Some key benefits customers experience with robotic automation:

  • Optimize customer service processes by simplifying the desktop
  • Orchestrate the customer journey by integrating customer channels, business data, and enterprise applications
  • Enforce regulatory and service-level agreement compliance
  • Provide flexibility to scale up or down as work is queued
  • Improve agility and speed to market to meet changing business needs
  • Enable 24x7 workflow processing.

How is RPA different from other enterprise automation tools?

In contrast to other, traditional IT solutions, RPA allows organizations to automate at a fraction of the cost and time previously encountered. RPA is also non-intrusive in nature and leverages the existing infrastructure without causing disruption to underlying systems, which would be difficult and costly to replace. With RPA, cost efficiency and compliance are no longer an operating cost but a byproduct of the automation.

Fast benefit realization
Minimal upfront investment
No disruption to underlying systems
Led by the business, with support from IT
Highly scalable scale, adapts to changing business environment